For journal sellers Vel-Matti says sometimes a very strict 'NO!', especially if they try to sell something. Nowadays mostly assistants answer his phone, because he lives in his own apartment. Veli-Matti communicates through Bliss-symbols, but communication is not the biggest challenge but the attitude towards diversity is. "Sometimes people think that I am hearing impaired and speak to my assistant instead of me and when I try to make new friends, they may look at me like something cheap and leave. So they are not interested, but children come to talk to me and they are very curious. Adults are not." tells Veli-Matti.
Veli-Matti tells it is important to find the personal assistant, who's with is easy to cooperate and if communication does not work for some reason, that should be able to switch to someone else. Ofcourse the termination of employment needs to be done carefully that the assistant finds a job first. It is important to be able to speak about everything that disability services will not come between immediately. Assistants should consider that which kind person would be the best for this person that the personal chemistry works best. Bad chemistry can have effects on employers health and wellbeing so it is a serious matter, because the situation can go even that far that employer considers a suiside, if he/she does not find a way out of the situation. "I think it is important to talk about these things, because there are many people in difficult situation and they do not try to solve it themselves or dare to talk about it. They settle and have no idea what it is to cooperate with assistant who's with communication works."